Participants in this course will learn a 5-Point Framework that will enable the effective delivery of messages in the following settings:
- One-on-one conversations and formal presentations intended to inform and persuade the listener
- Written communication such as emails, internal documents, training materials, and external-facing messages
- Delivering feedback in situations such as performance reviews, project updates, and customer service
- Remote meetings such as Zoom or Teams
This course is highly interactive and is presented through a series of examples, discussions, activities, and games that reinforce the material being presented. Participants will continuously practice the techniques being taught in the course in small and large group settings.