At some point in any professional's career, they will experience opposing thoughts, opinions, and beliefs. Disagreements about how projects are executed, decisions are made, or colleagues behave can all lead to conflict. Feedback discussions can be especially tense if communication is not clear.
This program begins by exploring the major causes of conflict in the workplace. Then, strategies are discussed for building psychological safety and managing emotional reactions during difficult and critical conversations. Next, participants will gain the confidence to deliver and receive feedback in a respectful, yet honest, way. Through experiential learning and real-world examples, participants at any level will be able to alleviate conflict before it becomes a serious issue.